Updated Date: September 20, 2024
Introduction
Welcome to Pure Life Health website https://purelifehealth.io (the “Site” or "Website"). These Terms and Conditions ("Terms", “Terms and Conditions”) govern your access to and use of the Website, including any content, functionality, and services offered on or through the Website (collectively, the "Services"). The Services is owned and operated by A- Pure Lifestyle Pharmacy Nigeria Limited ("Company", "we", "us", or "our"), a private limited liability company registered in Nigeria.
Please read these Terms carefully before using the Service. Your access to and use of the Services (even just browsing through the Website) is conditioned on your acceptance of and/or compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Services, who are hereinafter referred to as “you”, “your”, or “user”
Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
Account Creation and Maintenance
To access certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account credentials (including any financial information provided to access the Services), including but not limited to maintaining the confidentiality of your account and password, and for any activities or actions under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
We reserve the right to disable any user account at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.
Services and Terms of Use
We offer various services through the Website, including the sale of pharmaceutical products, vaccines, and equipment, telemedicine services via the Telehealth portal, scheduling of laboratory tests, booking of vaccination appointments, and personalized wellness plans
We reserve the right to modify, suspend, or discontinue any part of our Services at any time without notice or liability.
All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit the quantities of any products or Services that we offer.
You acknowledge that the availability and delivery of products and services may be subject to factors beyond our control, including supply chain issues, regulatory approvals, and geographic limitations. Delivery times are estimates and not guaranteed. We are not liable for any delays in delivery.
- The potential for misdiagnosis or delayed diagnosis due to the inability to perform physical examinations or certain diagnostic tests.
- The possibility of technical failures or interruptions that may delay or disrupt the telemedicine session.
- The potential for security breaches that could result in unauthorized access to your personal and medical information, despite our security measures.
- The inability to provide emergency medical care or handle medical emergencies through telemedicine services.
- The potential for reduced quality of care compared to in-person consultations, particularly for conditions that require physical examination or complex diagnostic procedures.
- The possibility that not all medical conditions are suitable for diagnosis or treatment via telemedicine.
- The risk that the information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical decision making by the healthcare provider.
- The potential for delays in medical evaluation and treatment due to deficiencies or failures of the equipment.
- The risk that despite the reasonable efforts of the healthcare provider, the information transmitted may be insufficient to allow for appropriate medical decision making.
- The potential need for follow-up in-person consultations or care.
In case of a medical emergency, you should immediately call your local emergency services.
You acknowledge that while we strive to protect your privacy and confidentiality, no internet-based service can be 100% secure, and you accept the inherent privacy risks associated with using online telemedicine services.
We reserve the right to refuse or cancel telemedicine services at our discretion.
Wellness plans provided through the Website are for informational purposes only and do not constitute medical advice. You should consult with a healthcare professional before starting any new diet, exercise program, or wellness plan.
We do not guarantee any specific results from following our wellness plans.
Prohibited Activities
You agree to use our Services only for lawful purposes and in accordance with these Terms.
- Use our Services in any way that violates any applicable federal, state, local, or international law or regulation.
- Impersonate or attempt to impersonate us, our employee, or any other person or entity or user.
- Sell or otherwise transfer your profile/account.
- Interfere with or disrupt the operation of the Services or servers or networks connected to the Services.
- Attempt to gain unauthorized access to any portion of the Services or any other systems or networks connected to the Services.
- Use any robot, spider, or other automatic device, process, or means to access the Services for any purpose.
- Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
- Circumvent, disable, or otherwise interfere with security-related features of the Site.
- Modify, adapt, or hack the Service or modify another website so as to falsely imply that it is associated with the Service.
Order and Payment Terms
By placing an order for any of our Services, you are making an offer to purchase the products in your order. All orders are subject to acceptance by us.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Website.
We accept various payment methods as displayed on our website. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you permit us to charge your payment method for the total amount of your purchase (including any applicable taxes and other charges).
All prices are listed in Nigerian Naira (NGN) unless otherwise specified. We reserve the right to change prices for products or services at any time without notice.
While we strive to provide accurate pricing information, errors may occur. We reserve the right to correct any errors and to cancel any orders placed based on inaccurate pricing information.
If you dispute any charges, please contact our customer service department immediately. You agree to submit any disputes within 30 days of the charge date, otherwise, you waive your right to dispute such charges.
We may use third-party payment processors to facilitate payment transactions. Your use of such services is subject to the applicable third-party payment processor's terms and conditions
Returns and Refunds
Our return and refund policy will be separately provided on the Website and is incorporated into these Terms by reference.
Notwithstanding the foregoing, certain items, such as prescription medications and opened products, may not be eligible for return or refund due to health and safety regulations.
Intellectual Property Rights
The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by Nigerian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws or agreements.
You may not copy, reproduce, modify, publish, upload, post, display, encode, translate, transmit, distribute, sell, or otherwise exploit any part of the Services or its content and without our explicit prior written consent.
Third-Party Websites And Content
Our Site may include links to external websites (“Third-Party Websites”) and may feature articles, photos, text, graphics, designs, music, videos, information, applications, software, and other materials from third parties (“Third-Party Content”).
We do not review or monitor Third-Party Websites or Third-Party Content for accuracy, appropriateness, or completeness. We are not responsible for any Third-Party Websites accessed through our Site or any Third-Party Content available on, linked to, or installed from our Site, including their content, accuracy, reliability, opinions, privacy practices, or policies.
The inclusion of links to or access to Third-Party Websites and Third-Party Content does not imply our endorsement or approval. If you choose to leave our Site to visit Third-Party Websites or use Third-Party Content, you do so at your own risk, and our Terms and Conditions no longer apply.
We recommend reviewing the terms and privacy policies of any Third-Party Websites you visit or applications you use or install from our Site. Any transactions or purchases made through Third-Party Websites are handled directly with those third parties, and we accept no responsibility for such transactions.
You acknowledge that we do not endorse products or services offered on Third-Party Websites and agree to hold us harmless from any damages or issues arising from your use or purchase of such products or services. This includes any losses or harm resulting from interactions with Third-Party Content or Third-Party Websites.
Privacy Policy
We care about data privacy and security. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions. Please be advised the Site is hosted in Nigeria.
You acknowledge that the information you provide to us, including health-related information, may be sensitive and confidential. We will handle such information in accordance with applicable data protection laws and our Privacy Policy.
If you access the Site from the European Union, United States, Asia, or any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Nigeria, then through your continued use of the Site, you are transferring your data to Nigeria, and you expressly consent to have your data transferred to and processed in Nigeria.
Disclaimer
The site is provided on an "AS IS" and "AS AVAILABLE" basis. Your use of the site and our services is at your own risk. To the fullest extent permitted by Nigerian law, we disclaim all warranties, whether express or implied, related to the Site and your use of it. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Any errors, inaccuracies, or omissions in the content or materials provided on the Site.
- Any personal injury or property damage resulting from your access to or use of the Site.
- Unauthorized access to or use of our secure servers and any personal or financial information stored therein.
- Interruptions or cessation of transmission to or from the Site.
- Bugs, viruses, Trojan horses, or other harmful code that may be transmitted through the Site by third parties.
- Any errors or omissions in content or materials, or any loss or damage incurred as a result of using any content posted or transmitted through the Site.
We do not endorse, guarantee, or assume responsibility for any products or services advertised or offered by third parties through the Site, any linked websites, or any third-party features. We are not responsible for monitoring transactions between you and third-party providers of products or services. As with any purchase or service acquisition, we advise you to exercise caution and use your best judgment.
Limitations of Liability
Under no circumstances shall we, or our directors, employees, or agents, be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages as a result of your access to or use of or inability to access or use the Services. This includes, but is not limited to, lost profits, lost revenue, loss of data, or other damages arising from your use of the Site, even if we have been advised of the possibility of such damages.
Indemnification
You agree to defend, indemnify, and hold us harmless, including our successors-in-title, subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of your use of the Site or breach of these Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions and your use of the Services are governed by and construed in accordance with the laws of Nigeria. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Services shall be instituted exclusively in the courts of Nigeria.
Changes To These Terms
We reserve the right to change, modify, or alter these Terms at our discretion and without prior notice. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.
Additionally, we may modify or discontinue all or part of the Site at any time without notice. We will not be liable to you or any third party for any changes, price adjustments, suspension, or discontinuation of the Site.
We cannot guarantee that the Site will be available at all times. The Site may experience interruptions, delays, or errors due to hardware, software, or other issues, including necessary maintenance.
Nothing in these Terms and Conditions obligates us to maintain, support, or provide corrections, updates, or releases for the Site.
Severability
If any provision or part of a provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision or part of a provision will be deemed severable from these Terms and Conditions. The remaining provisions will continue to be valid and enforceable, and the validity and enforceability of the remaining provisions will not be affected.
Termination
We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. Upon termination, your right to use the Services will immediately cease.
Dispute Resolution
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms and Conditions (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to amicably negotiate and/or resolve any Dispute informally for at least 45 days before initiating Arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
If the Parties are unable to resolve a Dispute through informal negotiations within the aforementioned timeframe, then on the application of any of the Parties (notice of such application being given to the other Party), the dispute shall be referred to a single arbitrator appointed by the Chairman of the Nigerian branch of the Chartered Institute of Arbitrators (CIArb) to be resolved by Arbitration.
The arbitration proceedings shall be conducted in accordance with the Arbitration and Mediation Act 2023. The venue and seat of the arbitration shall be Lagos, Nigeria.
Entire Agreement
These Terms, our Privacy Policy, and any other legal notices published by us on the Services, constitute the entire agreement between you and the Company regarding the Services.